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Provider Center

Use our online tool to determine patient benefits and eligibility or verify claims status (e.g., if your claim has been received, is in process or has been completed).
Hours: Monday through Wednesday and Friday (Thursday 9 a.m. to 6 p.m.)

Registration or navigation support
1 (800) 322-1737

Hours: 7 a.m. to 5 p.m. 

Technical support: 1 (888) 427-0470

Provider Customer Service

These phone numbers may be used for general information, referrals, pharmacy pre-authorizations and exceptions.

For general inquiries.

Hours: Monday through Wednesday and Friday (Thursday 9 a.m. to 6 p.m.)

1 (800) 322-1737
Fax (253) 573-3318
Fax 1 (877) 367-6551

BlueCard®

Hours: 8 a.m. to 4:30 p.m.

1 (800) 206-1244

Boeing

See Boeing reference page.

Federal Employee Program (FEP)

Hours: 7 a.m. to 5 p.m. Monday through Wednesday and Friday (Thursday 9 a.m. to 5 p.m.)

1 (877) 668-4651
Fax 1 (253) 573-3251

Innova®, Engage®, ActivateSM, Health Savings Account Healthplan 2.0SM

Hours: 6 a.m. – 6 p.m., Monday through Wednesday and Friday (Thursday 9 a.m. to 6 p.m.)

1 (800) 253-0838

Healthy Options

1 (800) 669-8791
Fax 1 (253) 573-3253

Regence MedAdvantage

Hours: 7 a.m. - 8 p.m. Monday through Wednesday and Friday (Thursday 9 a.m. to 8 p.m.)

1 (877) 508-7362
Behavioral Health

1 (800) 780-7881
Fax 1 (800) 331-3505

Behavioral Health (FEP)

1 (866) 873-9743
Fax 1 (800) 331-3505

Pharmacy Services 1 (800) 732-9157

Provider Network Management

1 (800) 562-2156

Regence BlueShield Employee Claims

1 (800) 517-5757
Fax 1 (206) 287-5468

Reminder: Please give out the Member Customer Service phone numbers to patients, not the Provider Customer Service phone numbers.

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