Regence Innova, Engage and Activate products
are available to all size employer groups. They
feature flexible options; allowing employers
to choose copayment, coinsurance and deductible
amounts. Members can seek services from any provider.
Product Features
- Unique family or individual member
cards with background images
- Dedicated Customer Service phone
number for Innova, Engage and Activate
questions 1 (800) 253-0838
- Members seek services from any provider on
our networks or from non-contracted providers
- Activate members are rewarded for
participating in a wide variety of activities
geared toward improving and maintaining health.
Reward points earned upon completion of the
activities are tracked in an individual Member
Choice Account and convert to dollars that
can be used to pay for covered medical expenses,
including deductibles and coinsurance.
Learn more about Innova,
Engage and Activate (PDF) »
Identifying members
Copayment information for Innova is listed on the
front of the member card. Coinsurance, deductible
and network information is not included on the
member cards. Please contact Regence Provider Customer
Service for these products at 1 (800) 253-0838
or use Provider
Center to
receive coinsurance and deductible or network information
for these members.
- Key Differences
- Innova, Engage and Activate
members can choose from a
selection of seven different
backgrounds on their member
cards
- Members can also choose
whether to have family or
individual cards
- Icons on the back of the
card identify the various
types of benefits available:
medical, dental, vision and
pharmacy.
View sample Innova, Engage and Activate member
cards (PDF) »
Obtaining benefits, eligibility
or claim informations
Use Provider
Center for
easy access to benefits, eligibility
and claim status for patients with
Innova, Engage and Activate. Physicians,
other health care professionals and
facilities are responsible for pre-authorizing
all services listed on the Group and
Individual Products Pre-authorization
List »
Innova, Engage and Activate products have a unique Customer Service phone
number for providers 1 (800) 253-0838.
Claim Vouchers
Claim Vouchers for Innova, Engage and Activate claims are unique and include:
- Boxes around the headers for each amount
- Line by line breakdowns
- Codes billed by line item and then, if applicable, the code(s) bundled
into them
- Specific error messages
View examples and explanations of Innova, Engage and Activate claim
vouchers (PDF) »
Activate Member Choice Fund
payments
When an Activate member elects to use his
or her Member Choice Fund to pay medical
deductibles or coinsurance, the payment
will be noted with a new explanation code
of ZMO, Member Choice Account payment.
View sample
Activate Member Choice Account (PDF) »
Provider networks
Innova, Engage and Activate members
can seek services from our Participating,
Preferred or non-contracted providers.
Workshop
Identify members, become familiar with
member-driven benefit structures and
understand our payment vouchers for these
members using our online
workshop.
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