Innova and Engage members can be identified by their unique member card. These member cards are different from our other Regence member cards. Cards will be printed in four colors, and members can choose from these options:

• Seven background designs members may choose:

Cityscapes – Boise, Idaho; Portland, Oregon; Salt Lake City, Utah; or Seattle, Washington

Graphics – diamonds or circles

Or a snowboarder image.

• Members may also choose to list one member name per card or the entire family on each card.
  
  
• The subscriber suffix on the member card will be listed as “00”.

• The alpha prefixes are: Innova – YVA; Engage – YVV.

• Members previously covered on a Regence Plan will receive new member numbers once enrolled in Innova or Engage.

• Icons on the back of the card indicate various types of benefits available: medical (stethoscope), dental (toothbrush) and pharmacy (Rx) benefit information. Vision is not identified on the member card; benefits will need to be verified prior to the visit.

• Only the member’s Customer Service phone number is listed on the card. The Customer Service phone number for providers to call is 1 (800) 253-0838.
  

• Copayment, coinsurance and deductible information is not included on the member cards. To obtain this information, use Regence Online Services for Providers available on our Provider Web Site at www.wa.regence.com/provider or contact Regence Provider Customer Service for these patients at
  1 (800) 253-0838.

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